Voo atrasado, cancelado ou bagagem extraviada?
Responda a 5 perguntas rápidas para verificar o regime legal aplicável ao seu voo (CE 261/2004, UK261, Convenção de Montreal ou ANAC 400) e os prazos legais para reclamar.
Question 1 of 5
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What happened on your journey?
Select the primary disruption to see the relevant statutory regime.
Global Statutory Compensation Tiers at a Glance
International air passenger compensation is governed by strict statutory instruments rather than airline goodwill. Depending on your route and operating carrier, the following statutory regimes generally apply:
| Statute / Regime | Applicable Flights | Indicative Statutory Tier | Typical Time Limit |
|---|---|---|---|
| EU Regulation (EC) No 261/2004 | Departing any EU/EEA/Swiss airport (any airline), or arriving in EU/EEA on an EU carrier | €250 (≤1,500 km) €400 (1,500–3,500 km) €600 (>3,500 km) |
1 to 5+ years (varies by EU Member State law, e.g., 3 yrs Germany, 5 yrs France/Spain) |
| UK261 (Retained EU Law) | Departing any UK airport (any airline), or arriving in the UK on a UK/EU carrier | £220 (≤1,500 km) £350 (1,500–3,500 km) £520 (>3,500 km) |
Up to 6 years in England, Wales & Northern Ireland (5 years in Scotland) |
| Montreal Convention 1999 | International flights between 135+ signatory countries (including US, UK, EU, SA, UAE, AU, CA) | Up to 1,288 SDR (~€1,600 / ~$1,700 USD / ~£1,350) for baggage; up to 5,346 SDR for proven financial delay damages | 7 days (damaged bag notice) 21 days (delayed bag notice) 2 years (court limitation) |
| Canada APPR & Brazil ANAC 400 | Flights to, from, or within Canada (APPR) or Brazil (ANAC 400) | $400–$1,000 CAD (Canada APPR) Material assistance + statutory remedies (Brazil) |
1 year (Canada CTA filing) 2–5 years (Brazil) |
Public Statutory Guides & Jurisdiction Rules
Browse our library of statutory passenger guides covering specific routes, connecting flight rules, extraordinary circumstances case law, and country-by-country limitation periods:
EU261 Flight Delay Compensation Rules: €250, €400 & €600 TiersHow Regulation (EC) No 261/2004 calculates statutory compensation of €250, €400, or €600 per passenger when a fligh...
UK261 Statutory Compensation (£220–£520) & 6-Year Limitation PeriodPublic guide to UK261 retained air passenger rights for flights departing UK airports or operated by UK carriers (B...
Montreal Convention Checked Baggage Compensation (Up to 1,288 SDR / ~$1,700)Understanding Articles 17, 22, and 31 of the Montreal Convention 1999 for delayed, lost, or damaged checked luggage...
Johannesburg & Cape Town to UK/Europe Flight Delay Rules (€600 / £520)How South African and international passengers flying between OR Tambo (JNB) or Cape Town (CPT) and London, Frankfu...
Missed Connecting Flights on a Single Booking Reference (PNR)Why even a 40-minute delay on your first flight can trigger €600 / £520 compensation if you miss a connecting fligh...
Why Routine Aircraft Technical Problems Are Eligible for EU261 / UK261 PayoutsAirlines frequently reject claims by blaming 'unexpected technical defects.' Under binding Court of Justice precede...
When Do Strikes Qualify for €250–€600 Flight Compensation?Understanding the difference between internal airline pilot/cabin crew strikes (eligible under Krüsemann C-195/17 &...
How Long Do You Have to Claim Flight Delay Compensation in Each Country?Regulation (EC) No 261/2004 leaves limitation periods to national law (More v KLM C-139/11). Compare statutory dead...
British Airways Delay, Missed Connection & Cancellation Statutory RightsHow UK261 and EC 261/2004 apply to British Airways short-haul and long-haul flights through London Heathrow (LHR) a...
Lufthansa Delay, Cancellation & Missed Connection Rights under EC 261/2004Statutory rules for Lufthansa passengers delayed 3+ hours or missing connections at Frankfurt (FRA) or Munich (MUC)...
KLM (Amsterdam Schiphol) & Air France (Paris CDG) EU261 Compensation RulesHow EC 261/2004 applies to KLM and Air France long-haul and connecting flights through Amsterdam Schiphol (AMS) and...
When Non-EU Airlines (Emirates, Qatar, Etihad, Turkish, SAA, Delta) Must Pay €600 / £520Many passengers don't realize that non-EU/non-UK airlines are strictly bound by EC 261/2004 and UK261 whenever the ...
Low-Cost Carrier Statutory Rights: Doesn't Matter If Your Ticket Cost €19!Under EC 261/2004 and UK261, statutory compensation (€250–€400 / £220–£350) is fixed by law and does not depend on ...
US Domestic & Transatlantic Passenger Rights: US DOT Rules vs EC 261/2004 & Montreal ConventionHow American and international travellers can claim mandatory US DOT automatic cash refunds, Montreal Convention in...
Canada APPR Statutory Compensation ($400 to $1,000 CAD) & 1-Year Claim WindowPublic guide to Canada's Air Passenger Protection Regulations (SOR/2019-150) for flights to, from, and within Canad...
Cancelled Flight Compensation Matrix (7–14 Days vs Under 7 Days Notice)When a cancelled flight triggers €250–€600 / £220–£520 compensation in addition to a full ticket refund or reroutin...
Involuntary Cabin Class Downgrade Statutory Reimbursement (30%, 50% or 75%)What happens if an airline downgrades you from First, Business, or Premium Economy to a lower cabin class—and why '...
Delayed Checked Luggage Rules under the Montreal Convention (Article 17 & 31)Step-by-step statutory rules when your suitcase doesn't arrive on the carousel: filing a PIR at the airport, what r...
How to Claim for a Broken or Damaged Suitcase Within the 7-Day Statutory WindowWhy airlines reject damaged luggage claims after 7 days, and how Article 17(2) and Article 31(2) of the Montreal Co...
Bumped From an Overbooked Flight? Your Immediate Statutory Cash RightsWhy you should never accept a small airline voucher before checking your statutory Denied Boarding rights (€250–€60...
Fluggastrechte bei Flugverspätung ab 3 Stunden & Annullierung (EG 261/2004)Öffentlicher Leitfaden zur EU-Fluggastrechteverordnung (EG) Nr. 261/2004: Wann Ihnen 250 €, 400 € oder 600 € pro Pe...
Vos Droits en Cas de Vol Retardé de 3h+, Annulé ou Correspondance Manquée (CE 261/2004)Guide public sur le Règlement européen (CE) n° 261/2004 et la Convention de Montréal : barème de 250 €, 400 € et 60...
Derechos del Pasajero Aéreo: Retrasos de 3+ Horas, Cancelaciones y Equipaje (CE 261/2004)Guía pública sobre el Reglamento (CE) 261/2004 y el Convenio de Montreal: cómo reclamar entre 250 € y 600 € por pas...
Hoe Suid-Afrikaners tot €600 / £520 (~R12,000) vir Vertraagde Internasionale Vlugte Kan EisOpenbare statutêre gids vir reisigers vanaf Johannesburg (JNB) en Kaapstad (CPT) na Londen, Frankfurt, Amsterdam en...